Privacy Policy - IsleHouse Singapore

Last updated: 30 August 2026 · IsleHouse (Singapore)

This Privacy Policy explains how IsleHouse (“we”, “us”) processes personal data when you use our website, book a home/hotel massage, purchase vouchers/packages, or contact us.

1. Who we are

IsleHouse provides mobile massage and related spa services in Singapore.

Registered address: 314 Tanglin Road, #01-11, Singapore 247977
Phone: +65 6221 7777
SMS / WhatsApp: +65 9635 6777
Email: book@islehouse.vip

2. Data we collect

Identity & contact details (name, phone, email)
Service address / hotel details and access notes for outcall bookings
Booking details (service type, date, time, amount)
Payment status metadata from our payment providers (we do not store full card numbers or CVC on our servers)
Technical data (IP address, device/browser, cookie identifiers) for security and analytics when permitted

3. Why we use your data

To take and fulfil bookings and deliver therapists to your location
To process prepaid payments and send confirmations
To respond to enquiries and provide customer support
To improve website performance and prevent fraud/abuse
With consent, to measure advertising performance (e.g. Google Ads / social ads)

4. Legal bases

We process personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA), including for contractual necessity (bookings), legitimate interests (security, service improvement), legal obligations, and consent where required (non-essential cookies / ads measurement).

5. Sharing

We may share data with therapists assigned to your booking, payment processors, hosting/IT providers, and authorities when required by law. We do not sell your personal data.

6. Retention

Booking and contact records are kept as long as needed for service delivery, accounting, dispute handling and legal requirements, then deleted or anonymised.

7. Your rights

Subject to applicable law (including Singapore PDPA), you may request access, correction, or withdrawal of consent where consent is the basis for processing. Contact book@islehouse.vip.

8. Cookies

See our Cookie Policy. You can manage preferences via the cookie banner.

9. Contact

Privacy questions: book@islehouse.vip · 314 Tanglin Road, #01-11, Singapore 247977 · +65 6221 7777